Shipping policy

Shipping Policy

Delivery Across Pakistan

Creations by SMZ delivers orders across Pakistan. We carefully prepare and pack every order to help ensure it reaches you safely.

Free Delivery – Store Launch Offer

As part of our Store Launch Offer, we are currently offering FREE delivery across Pakistan on eligible orders. This is a limited-time promotional offer and may be changed or discontinued in the future.

Order Processing Time

Most orders are prepared and dispatched within 2–5 business days. Personalized, customized, or handmade products may require additional preparation time depending on the product and customization requested.

Estimated Delivery Time

After dispatch, orders generally arrive within 2–5 business days, depending on your city, location, courier service, public holidays, weather conditions, or other circumstances beyond our control.

Personalized & Handmade Orders

Some of our products are handmade or customized especially for you. These items may take slightly longer to prepare because we focus on quality and careful finishing.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address and an active phone number when placing an order. Please double-check your information before confirming your order.

Courier Delays

Once an order has been handed over to the courier, unexpected delays may occasionally occur. Creations by SMZ will assist customers where reasonably possible in case of delivery-related issues.

Questions About Your Order

If you have any questions regarding your order or delivery, please contact Creations by SMZ through the contact details available on our website.